Once your order has been dispatched, you’ll receive a tracking link by email. You can also head to our Track an Order page in the Help Hub anytime to check your delivery status.

Most orders arrive within 3–8 business days across Australia. Remote areas may take a little longer depending on the courier.

All orders are shipped directly from trusted Australian suppliers and warehouses for faster delivery and quality assurance.

We offer 30-day returns on unused items in their original packaging. Visit our Returns & Refunds page for the full guide.

Yes. For hygiene and safety reasons, certain items like pet beds and grooming tools can’t be returned unless they’re faulty.

Please contact us within 7 days of delivery and include photos of the issue. We’ll arrange a replacement or refund right away.

We can exchange items that are faulty or damaged in transit. For change-of-mind exchanges, customers cover return postage costs.

Not yet. We currently ship Australia-wide only. International shipping is something we may add in future once logistics allow.

You can reach us at support@pawsomesupply.shop or through our Contact Us form in the Help Hub. We aim to respond within two business days.

Absolutely. All products are sourced from reliable suppliers and meet Australian safety standards. Always choose the right size and supervise playtime.